Ticketmaster’s policy is focused on assisting you as efficiently, securely and quickly as possible in obtaining tickets to the event of your choice. Should you have any questions regarding this policy, please get in touch with us. Please also read the General Terms and Conditions that can be found on our website.
All distribution channels work with the same reservation system, meaning popular events can be sold out very quickly. In exceptional circumstances, additional tickets may become available at a later point in time, but Ticketmaster has no influence on this.
During the ordering process, service costs, and in some cases transaction costs, are added for each order, as well as delivery costs. The amount of these service costs is determined in consultation with the promoter and depends on various costs that must be covered, and is also proportionate to the ticket price. The amount of the service costs can therefore differ from event holder to event holder.
The service costs cover, among other things, the system costs, data communication costs, costs of the secured ticket (where applicable), sales costs, administration costs, customer service costs, bank costs (where not calculated separately in the transaction costs) and entry check costs.
In the case of transaction costs for iDEAL and credit card payments, the consumer is not charged directly, but rather the operator (in this case Ticketmaster). These costs can be passed on to the consumer by the operator, whereby Ticketmaster may choose, in consultation with the organiser, to show these costs separately or to include these costs in the service costs. The delivery costs may also be shown separately or included in the service costs.
The total amount of your reservation is therefore composed of four elements:
- Ticket price (per ticket)
- Service costs (per ticket)
- Transaction costs (per transaction, only where these costs are not included in the service costs)
- Delivery costs (per transaction, only where these costs are not included in the service costs)
The service costs, transaction costs and delivery costs are part of the total order and go towards determining the total amount.