No one likes this, but sometimes an organizer has no other option but to reschedule an event to another date, time or even location. This is a pain for all parties involved and everything will be done to prevent it, but in some cases there are no other options. You have tickets for an event that has been moved to a different date, time or venue? You don’t have to take any action, your tickets will be valid for the new venue/date/time.Due to the change you can’t make it to the event?
In most cases you can ask for a refund. In general you will receive the price of the ticket excluding the service fees, this is up to the organizer of the event.
How to ask for a refund?
First it depends on how you purchased your ticket. If you bought them via our call center or website, you can request a refund online. If you bought the tickets via our call center: please provide your bank account number.
You bought the tickets at one of our outlets? Then please send your tickets to us by post along with the bank account number to which we may transfer the refund. You may send this to:
Ticketmaster Customer Service
2501WK Den Haag
No stamp needed!
Suggestion: Make a copy of your tickets, just in case your envelope goes missing in the mail.
Has the event (for which you have tickets) been cancelled? Then please click here for more info.
Overview of rescheduled events